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Reducing Poverty and Fostering Sustainable Development With the World Bank

 

 

The state of Ceará is one of the poorest in Brazil. For the past two decades, Ceará and the World Bank have worked together to find ways to reduce poverty and foster sustainable development. While the quality of life of the Ceará people was improving as a result of the World Bank partnership, poverty remained deep and severe by any standard. Concerned that public policies were not achieving better results, the government of Ceará and the World Bank agreed to promote a joint effort to change that. To do so, the World Bank hired the Crossland group to lead the change.

 

Crossland was invited to develop and facilitate a process of rapid prototyping and implementation for strategic priorities that would deliver measurable results in ninety days. The World Bank wanted to focus on issues as diverse as infant mortality, education, and income generation. Working with a broad group of stakeholders including World Bank employees, and more than twenty-five Ceará state officials and secretariats of health, education, economic development, Crossland utilized its Accelerating Change Together (ACT) process, which compresses problem-solving time and creates the necessary collaboration conditions and capacity building to implement actions within three months.

 

118 new health workers, 10 new primary schools, new tax law

 

Through the ACT process, the state of Ceará and the World Bank achieved numerous measurable results. In the area of public health, progress included new assistance to municipalities with high infant mortality rates, additional support to medical caregivers on providing quality pre- and post-natal care, and the hiring 118 health agents to work in high infant mortality rate areas. Results in educational efforts lead 173 municipalities to adopt the “Pact for Literacy” initiative, which increased the number of full-time primary schools from thirty-eight to forty-eight. When it came to achievements in econmic growth and employment, the government approved a new simplified tax law to send the State Assembly. In addition, small-scale ART seminars, integrating state and municipal governments, defined and implemented action plans, which resulted in (a) a large local produce fair, in which 120 businesses competed for opportunities to supply school meals, (b) a large tourism fair and conference promoting tourism and information exchange among small and medium hotel owners, and (c) small business “incubators” in each of the three municipalities of Ceará.

Photo credit: Mariana Ceratti / World Bank

Bank who needed to be part of the process, which gave me the ability to influence action across far-reaching areas of the Bank. The result of this initial engagement was that the fund in question went from worst performing to best performing within a year!

 

Since then, I have worked many more times with Crossland through my partnership with Teri Riddle, who I consider to be my professional trusted advisor. Teri’s leadership style is to listen—both down and across an organization. In doing so, she becomes aware of “blockers” and obstacles to change. She is able to move through these obstacles to get to really nailing down implementation, following through, and tracking metrics. I often wondered how Teri had the patience to see projects through to the end and not get flummoxed by “blockers.” In hindsight, I believe it has to do with Teri’s experience as the CEO of a hospice, and her naturally calm approach. It is a great attribute. It comes through in her structured questions and in the rapport she builds with the people she’s working with. In short, Teri offered me leadership therapy … I’ve met lots of people, but few with whom I’ve had that much rapport.

 

Through Teri's guidance, I have learned that there must be patience in achieving results in what are naturally long-term projects. I’ve learned how to balance the urgency for change with an acceptance that the change process that all stakeholders must go through takes time. Teri has helped me develop my own leadership capabilities by using a calm approach and a reliance on methodology and structure to drive desired outcomes. One of the biggest advantages Teri provided for me during my tenure at the World Bank was her ability to see the bigger picture and provide information to me about what was going on in other areas of the organization—information that was simply not visible to me as a leader. As a result, every year we worked with Crossland, we got a budget increase and saw results in every one of our efforts."

"My first engagement with Crossland was in 2000, when I became a new director of World Bank Infrastructure. I was tasked with turning around a fund in the Bank’s portfolio. Crossland engaged people from around the 

Leader Testimonial

Dr. Frannie Léautier, former Chief of Staff to the President of the World Bank

Photo credit: Mariana Ceratti / World Bank

More Success Stories

Photo credit: Mariana Ceratti / World Bank

Photo Credit: Kevin Dooley

Source: Pete Lewis/Department for International Development

Photo Credit: Pete Lewis/DFID

© 2016 The Crossland Group

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