The landscape for professional services is shifting dramatically. Increased access to information has created a more self-reliant customer, especially when it comes to professional services provided by lawyers, accountants, and consultants, billing by the hour. For these firms, developing and acquiring the right talent with expertise to drive emerging business and service models is critical to meeting the demands of this evolving environment.

 

To help meet the changing needs of these firms, Crossland applies its expertise in building customized leadership development models to implement changes in strategic direction and user-experience, engage the end-user, create opportunities to co-design services, and update internal business processes.